Returns

Star

Corporate Menace Coffee Company’s Return Policy is as follows: 

1. Incorrect Product Received

  • If you receive the wrong product (e.g., incorrect flavor, or wrong type of coffee) and the error is clearly on our end, a refund may be issued if a replacement is not a suitable solution or if you request it.

2. Damaged or Defective Product

  • If your order arrives damaged, crushed, or defective (e.g., a torn bag or leaking seal), and it’s evident that the product was faulty before or during shipping, a replacement will be offered.

3. Late Delivery

  • If your order is significantly delayed beyond the expected delivery date, and the delay is not due to circumstances outside of our control (e.g., postal carrier delays), you may receive a partial or full refund as a goodwill gesture or as part of our commitment to your satisfaction. Please keep in mind our shipping process and policy for expected timelines.

4. Lost or Stolen Packages

  • If your package is lost or stolen and there’s no resolution from the carrier (after a claim is made or the package can’t be located), we might offer a refund if you do not want a replacement product.

5. Change of Mind or Mistaken Order

  • While we generally do not offer refunds for a change of mind, we may consider offering a store credit. This typically depends on the situation.

6. Shipping Errors (Wrong Address or Missing Information)

  • In cases where your order is placed with incorrect shipping details, and the mistake is on our end (e.g., we misread your address or failed to notice a missing detail), we will effectively resolve the mistake and re-ship your order as soon as possible.

7. Failure to Meet Expectations

  • Occasionally, you might feel that the product doesn’t meet your expectations (e.g., the coffee flavor wasn’t as expected, or you didn’t like the grind). In this case  we will offer a store credit for the purchase of a different product.

8. Payment Issues or Errors

  • If there is a problem with the payment transaction—such as an overcharge, double charge, or technical error in the payment system—we will issue a refund promptly once the error is identified.

Important: We do not accept returns of coffee. If any issue arises, please do not send the product back, as we cannot resell returned coffee. Instead, we’ll take care of any necessary replacements or refunds as outlined above.

If you have any questions or need assistance, please contact us directly. We’re here to help!